Return & Refund Policy
Effective Date: September 2026
At Niso Blooms, every arrangement is handcrafted with care and attention to detail. We have a 24-hour exchange and return policy, which means you have 24 hours after receiving your item to request a return or an exchange.
Damaged Products
We only accept returns in case of a damaged product. To be eligible for a return, you must provide an unboxing video, i.e. a video of you opening the package to showcase the product. Please email us at nisoblooms@gmail.com within 24 hours of delivery with the following:
- Your order number
- An unboxing video clearly showing the damaged product
Our team will review the video and get back to you within 2-3 business days. If the damage is confirmed, we will initiate an exchange or a refund for the affected item.
What We Do Not Accept
- We do not accept returns or exchanges due to reasons like change of mind, lack of utility, and the like.
- Requests raised without an unboxing video cannot be approved.
- Claims raised after 24 hours of delivery will not be accepted.
- Products damaged due to mishandling after delivery are not eligible for a return or refund.
- Slight variations in colour, size, and shape are natural to handmade products and are not considered defects.
Refunds
Refunds, once approved, will be processed to your original payment method within 5-7 business days.
Contact Us
For any questions regarding returns, exchanges, or refunds, reach out to us at nisoblooms@gmail.com.